FAQS

 

DO YOU OFFER WHOLESALE?

Yes! You can find the OFF THE WALL HOME line in several brick and mortar shops and we're excited to offer it to you. For first time orders there is a minimum purchase of $150 and a minimum reorder of $100 after that. To be considered as a OFF THE WALL HOME vendor, please fill out our WHOLESALE REQUEST FORM form.

DO YOU COLLABORATE WITH OTHER ARTIST?

Yes! Melissa and Jaime love working alongside other artists. Please contact us here with your collaboration request.

WHAT IS YOUR REFUND POLICY ?

We know items sometimes get damaged in the mail and that stinks. If it happens to you, please contact us with a photo of the damage in the original packaging and we'll happily send a replacement.

In the unfortunate, and highly unlikely, event you just don't like what you ordered, you will be refunded for the cost of the item only, not shipping, and the cost of shipping and returning the item/s is your responsibility. Refund will be given once undamaged, original item has been returned and inspected.

DO YOU DO CUSTOM ORDERS?

We love doing custom prints and custom designs.  If you would like a custom piece, commissioned art or need a project designed specifically for you or your company, you can contact us here.

If you have a wholesale account and need any of our Handcrafted Goods customized for your customer, just contact us to let us know in your order.

DO YOU PRINT IN THE US?

Yes. We print right here in Memphis, Tennessee for all our prints and cards. For anything we outsource, such as apparel and other products, we use American Businesses.